Shipping & Policies

Q: What are your shipping policies?
A: Shipments are directed to your various locations by Canada Post. Overnight and second day shipments are available for an additional charge.

USA shippments are by Canada Post and usually take 10 days into Continental USA.

Q: What is WestCare’s Return Policy?
A: WestCare’s Return Policy:

1. Missing Merchandise, Damaged Shipments and Defective Products
a. Please report all missing merchandise to our Customer Service Department within 3 days of receipt of your order. Occasionally, cases separate during shipment; missing items should arrive within 1-2 working days.
b. Products damaged in transit should be refused at the time of delivery. Canada Post will then return the product back to WestCare. WestCare’s customer service should be notified immediately so that a replacement order can be expedited.
c. 100% Credit will be given for incorrectly shipped or damaged products. Any notification of missing or damaged products must be made within 3 days of the product delivery. Beyond this time period, all requests will be denied and the invoice must be paid in full.
2. Return Authorization, Dissatisfaction with Products and Credits
a. If a client refuses a shipment and Canada Post has to return the product(s), WestCare will grant a credit for the value of the products only, but not the freight charges. In addition, WestCare will assess a $5.00 Restocking Fee.
b. If a client wants to return product(s), please call within 3 days of receipt of the merchandise with the date of purchase, order number, product number and reason
for returning the product. The returned products must be unopened and in a salable condition. WestCare will accept the product as long as shipping has been paid by the customer, as well a $5.00 Restocking fee per package will be applied.

Q: What about backorders?
A: If your order is placed on backorder, you will receive an e-mail notice with an estimated time of delivery. All backorders will be filled immediately upon receipt from the manufacturer.

We respect your privacy.

No spam, no unsolicited phone calls, no email from our “partners”.

Your personal information is not sold, bartered, traded, given or disclosed to anyone other than:

a) The credit card company, so that they may process your payment.
b) The shipping company so that they may deliver the product.

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on the WestCare website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

  • Name
  • Address
  • Email address
  • Phone number
  • Credit/Debit Card Information

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children’s Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information

If you wold like to review or change your personally identifiable information that we collect online and maintain, you may email us at info@westcarehealthsupplies.com, or call us at 1-866-417-6374.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. We use this procedure to better safeguard your information.

How To Contact Us

Should you have other questions or concerns, please call us at 1-866-417-6374 or send us an email at info@westcarehealthsupplies.com.